FACULTY OF MANAGEMENT

ENGINEERING AND OPERATIONS MANAGEMENT

Basic information:

  • Enrollment: during the whole year
  • Duration of studies: 4 years
  • Number of ECTS credits: 240 ECTS
  • Study programme: ENGINEERING AND OPERATIONS MANAGEMENT
  • Academic title: bachelor in engineering management

     

  • Field: Technical and technological sciences
  • Field of expertise: Engineering management
  • Ways of studying: Traditional classroom education and online education (e-learning)

What is Engineering and Operations Management?

Engineering and operations management represents the most important level of management in an organization. Contemporary open market competitive environment requires competitiveness and efficiency of business. Quality of products should also be provided timely and with the lowest possible expense. This is exactly what engineering management is, and that’s why it’s no wonder that engineering manager is one of the highest-paying jobs in old market economies.
Engineering and operations management provides understanding of planning techniques and methods, organization and management of procurement, production, selling and distribution processes, as well as service provision, quality management, projects, resources, operations improvement, operations strategies and innovations.
Every organization has its own operational (business or production) function, because every organization, whether it is profit or non-profit oriented, provides some kind of a product or service. Operational function has a central place, i.e. it is of utmost importance in organizations, because it provides production of goods and services, which is the reason why such organizations exist.
Operations management should be studied thoroughly because it is responsible for satisfying customers’ requests by providing efficient and effective delivery of goods or services.
Engineering and operations management is a unique field in private education which is nowadays extremely important in service and manufacturing organizations, profit and non-profit sector, state and private companies, financial institutions.
 
Engineering and Operations Management study programme:

  • enables undergraduate students to work on real operational problems in the economy and in the public sector
  • defines fundamental concepts, the most contemporary theoretical knowledge and practical skills by acquiring knowledge about planning, organizing and managing procurement, production, delivery, projects, distribution and sale, service provision, quality, resources and system modeling and optimization
  • educates highly qualified and professional staff who, apart from their academic education, integrated knowledge and understanding of organizational and managing aspects, are also capable of designing, maintaining and organizing assignments in contemporary technological processes, thus achieving effective and efficient organization’s business
  • educates experts who will improve business and contribute to making additional value and general increase of domestic product in service and manufacturing organizations, profit and non-profit sector, financial institutions, etc.
  • provides multi-disciplinary knowledge which enables enrollment into numerous master’s degree programmes
  • professors and teaching assistants have vast professional experience of working in public and private sector which they share with students by taking them to their companies and showing them practical examples of a good job performance. In this way students can apply knowledge they acquire during lectures and practice classes.

 
The emphasis is on gaining practical and applicable knowledge and skills. Every course studied in the scope of this study programme contains practical projects and numerous assignments.

Study programme objective

The objective of the Engineering and Operations management study programme is to provide students with necessary knowledge, skills and competences so that they can start their professional careers or continue their education successfully after the completion of the study programme.

After the completion of undergraduate academic studies, students should be enabled to:

  • show knowledge and understanding in the field of operational management and similar fields which is a continuation of acquired knowledge during high school education
  • clearly present information, ideas, tools, technologies, problems and solutions to clients and associates, with the aim of achieving mutual goals
  • apply knowledge in a professional way and be successful in achieving personal and organizational goals using adequate methodologies and tools
  • understand theoretical fundamentals on which Engineering and Operations Management is based, develop critical thinking and creativity, and independently identify, formulate, analyze and efficiently solve problems
  • contribute to society in general as fully developed and self-aware persons through clearly adopted professional, ethical, social and legal standards
  • understand and use methods of implementation and evaluation of computer-based systems, processes, components and programmes in order to achieve set goals
  • continue their professional development and their education using acquired knowledge, skills and competences

Poslovi za koje se studenti osposobljavaju

Students who finish undergraduate academic studies – Engineering and Operations Management will be able to perform numerous jobs:

  • Production planning and management,
  • Service provision planning and management,
  • Project planning, coordination and management,
  • Service process organization and design,
  • Business process analysis and design,
  • Enterprise organization and design,
  • Resource allocation design,
  • Quality management system design and management,
  • Reengineering and business process development,
  • Quality control and management,
  • New product and service process management,
  • Procurement management,
  • Sales and distribution management,
  • Human resources management,
  • Logistics and supply chain management,
  • Operation strategies management,
  • Production plant and schedule design,
  • Operations development,
  • System modeling and optimization,
  • Maintenance management.

Learning outcomes of the study programme

Learning outcomes comprise general and specific knowledge which provide necessary level of competence that students acquire after fulfilling all their obligations – theoretical knowledge and practical skills needed for their professional engagement.

Learning outcomes of Engineering and Operations Management study programme are:

  • acquiring practical knowledge necessary for increasing the level of competitiveness
  • acquiring knowledge and understanding teaching materials in engineering and operations management
  • acquiring knowledge and understanding teaching materials in general management, marketing, IT, finance, mathematics, English language, etc.
  • ability to demonstrate acquired knowledge and skills of presenting information, ideas, problems and possible solutions, both in their companies and in front of an expert and non-expert audience.

Compliance with international standards

The study programme Engineering and Operations Management is in compliance with recommendations of the APICS (The Association for Operations Management), http://www.apics.org/:

Graduate students’ most frequent job positions:

After completing undergraduate academic studies – Engineering and operations management study programme, students earn the academic title bachelor in engineering management, and they acquire integrated knowledge, which makes them capable of performing different jobs. Students who complete this study programme are usually at high positions in organizations and with very high salaries. Bachelors in engineering management can be responsible for resources management (related to operational function – function which produces a product or a service).
Possible job positions of bachelors in engineering management:

  • Operations manager
  • Logistics manager
  • Procurement manager
  • Production director or head of production plant
  • Project manager
  • Quality director
  • Quality management system consultant
  • Development manager
  • Human resources manager
  • Organization and business process designer – system engineer
  • Maintenance manager

 
Bearing in mind that the importance of engineering and operations management was recognized a long time ago all over the world, it is important to mention that employment opportunities are not limited to domestic economy, public sector or service provision, but also offer opportunities of getting a job in international companies operating in Serbia as well as abroad.

Programme organization:

A four-year study programme includes 33 courses – 29 compulsory and 4 elective.

 
Compulsory courses:

  1. MK150 Foundations of Management
  2. IS205 Foundations of Information Systems
  3. OM100 Introduction to Operations Management
  4. MK100 Principles of Marketing
  5. NT111 English Language 1
  6. MG150 Business finance and accounting
  7. NT112 English Language 2
  8. OM110 Business process analysis and design
  9. MA100 Mathematics for Managers
  10. OM131 Product and service development
  11. MK110 Business Economics
  12. MA272 Business Statistics and Probability
  13. NT214 English for Managers
  14. OM210 Production planning and management
  15. OM230 Human Resources Management
  16. OM410 Management of Business Processes
  17. OM140 Logistics and Supply Chain Management
  18. OM260 Service Process Management
  19. OM323 Project Management
  20. OM250 Enterprise Modeling and Design
  21. OM240 Quality Management
  22. OM220 Production Drive/Plant and Schedule Design
  23. OM350 Entrepreneurship
  24. NT210 Business Ethics and Communication
  25. OM320 System modeling and optimization
  26. OM310 Operations Development
  27. OM330 Operations Strategy
  28. IS491 Professional Practice
  29. IS495 Final Paper

Elective courses:

      Elective Course 1

      • 1.1. IS310 Information Systems in Organizations
      • 1.2. Maintenance Management
      Elective Course 2

      • 2.1. IS345 Digital Content Management
      • 2.2. IS280 System Analysis and Design
      Elective Course 3

      • 3.1. MG410 Organizational Change Management
      • 3.2. MK310 International Business
      Elective Course 4

      • 4.1. MK375 Business Law
      • 4.2. MK235 Sales Management

 

Notes:

  1. Apart from the above mentioned elective courses, students can ask for permission to choose courses from other undergraduate study programmes at the University or courses from other universities whose learning materials are published publicly (MOOC).
  2. Except in special cases, if less than 5 students have chosen an elective course, the course is held online only.

Short description of the courses

MK150 Foundations of Management
The aim of this course is to introduce students to the basics of management as a science and a profession; understanding and mastering the basic techniques and methods of making business decisions in complex conditions of the modern enterprise functioning; mastering basic management knowledge and skills with the development of analytical thinking skills; detailed analysis and understanding of the content, form and interconnectivity of basic phases of the management process (planning, organizing, leading and control). The knowledge gained in the field of management students will use to identify different market and business phenomenon, as well as in solving the problems that have their origins in management theory and practice. The student will be able to work independently and as a part of a team , to independently, collectively and interactively solve problems, to establish a certain level of communication and to adequately present the results of their work.
IS205 Foundations of Information Systems
The importance that information systems have nowadays requires for students to meet with its most important components in order to effectively use them or to participate as members of the project teams in their realization. With this main objective the curriculum of this course is composed. It covers the basic definitions and concepts relating to the structure and components of information systems, problems related to their infrastructure, security, etc. Special attention is paid to the role of information systems in modern business systems. In this regard, Web 2.0 technologies are spoken about in order to improve communication, collaboration and connections among business partners, the implementation of different types of enterprise information systems in order to improve relations among business partners, management of e-commerce, improvement of the implementation of business intelligence, etc.
OM100 Introduction to Operations Management
This course studies the design of systems that produce goods and services. As a subject that introduces students to the operations management, the course provides an overview of the components in the process of adding the value of the product or service in order to design, produce and deliver products or services to the customer. Teaching subjects include: designing products and services, planning, design and supply chain management, design activities and management of human resources, operational planning and designing of a layout, material and resource planning, planning and management of a capacity, planning and inventory management, total quality management, cost analysis , project planning, management of operational resources, thin operations and operation true-to-time, an improvement in operations and strategy operations.
MK100 Principles of Marketing
The business objective in the marketing-oriented company is a need of a consumer and its adequate fulfillment, because it is the key to achieving the primary objectives of existing, doing business, and the enterprise development. Objective of the course Fundamentals of Marketing are gaining basic knowledge of paradigms, methods, techniques and strategies of marketing and developing the ability to create flexible ways of reacting to changing conditions of (market) business.
NT111 English language 1
English Language 1 is intermediate course of General English language with elements of ESP. The objective of the course is to learn, rebuild and consolidate the knowledge and the use of grammar and vocabulary at the intermediate level of English, and to develop and practice the following language skills: Speaking, which enables students to communicate orally in the form of conversations about everyday and professional topics, directed conversation, dialogue and short oral presentations; Listening, which enables students to listen, follow and understand short segments of spoken English; Reading, which enables students to read short professional texts with understanding, as well as longer semi-professional texts, news and fiction texts adapted to the intermediate level; Writing, which enables students to take notes in English, write summaries of shorter professional texts, shorter private and business letters, shorter professional informative texts (instruction, report, description) and brief answers to questions on a particular subject; Translation, which enables students to translate short professional texts from English into Serbian language; Integrating the above mentioned skills, which enable students to combine different skills in real-life situations.
MG150 Business Finances with Accounting
By covering the areas of financial accounting and in part management accounting and balance analysis, this course provides the basic theoretical, methodological and practical accounting knowledge necessary for future managers to perform specific tasks and solve management problems, particularly those related to the selected department, and it forms the basis for understanding and monitoring of economic subjects in the upcoming years of studying.
NT112 English language 2
English 2 is an upper-intermediate course – a combination of general English and the professional language. The aim of the course is to develop student’s competence in the field of grammar and vocabulary, as well as to develop and practice the following language skills:

  • Speaking, which qualifies a student to verbally communicate in English, with an appropriate pronunciation, in real communicative situations, in the form of a conversation on everyday and professional topics, providing expert guidance, guided conversations, dialogues and short oral presentations;
  • Listening, which enables the student to listen to and understand spoken English, the general topics and topics related to IT or Business English;
  • Reading, which enables students to read short professional texts with understanding, as well as longer semi-professional texts, news and fiction texts adapted to the intermediate level;
  • Writing, which enables students to take notes in English, write summaries of shorter professional texts, shorter private and business letters – including CV, shorter professional informative texts (instruction, report, description), as well as brief or elaborate answers to questions on a particular subject;
  • Translation, which enables students to translate short professional texts from English into Serbian language;
  • Integrating the above mentioned skills, which enable students to combine different skills in real-life situations with special emphasis on group activities for solving professional problems.
OM110 Business process analysis and design
Within this course students are conversant with the examples of business processes, with the aim of enabling them to describe a process by using a flowchart. They are also conversant with skills and techniques necessary for analysis of the existing processes, i.e. analysis of current situation or so-called AS-IS analysis. Students learn how to create new business processes or how to change parts of existing projects, or how to improve existing processes by making small corrections, which enables them to do analysis of the future process, the so-called TO-BE analysis. Within the course attention is also paid to techniques for measuring output data and key parameters of processes such as capacity or cycle time, i.e. how processes can be improved by finding and removing bottlenecks or by better division of work between people included in the process.
MA100 Mathematics for Managers
This course enables students to understand and adopt basic knowledge in mathematics necessary for continuation of their studies. The course begins with learning linear algebra elements such as: determinants, matrix and system of linear equation. Introduction to mathematical analysis of a real variable includes lessons related to the overview of elementary and non-elementary functions, real array, boundary value and continuity of real functions of one variable, differential and integral calculus of real functions of one variable. The course finishes with lessons on the elements of economics and financial mathematics.
OM131 Product and service development
The aim of this course is that students become conversant with contemporary methods for determining customers’ needs and product development techniques which satisfy those needs. These methods and techniques are studied thoroughly (the function of seminar paper) and applied on a particular example (the function of project) within this course. Particular attention is paid to methods of integral, i.e. simultaneous development of products, as well as methods for simultaneous (parallel) development of different activities of the process. The emphasis is on the activities for which marketing experts are responsible.
MK110 Business Economics
By covering the area of business economics, this course provides foundation in theory related to the business of companies, legal forms, methods of operating of companies and basic economic categories. This knowledge is necessary for future managers when performing specific tasks and solving management related problems, specifically problems related to the major of the study. Students will acquire basic legal forms of economic entities, their characteristics with emphasis on management and management bodies. They will acquire key economic categories, foremost categories related to the role, features and significance of production and reproduction, property, capital, assessment of value of roles, flow of value in business, results distribution, relations of economic entities.
MA272 Business Statistics and Probability
This course enables students to make decisions related to designing or management relying on a good understanding of probability and statistics. It also enables them to design and carry out experiments with the aim of evaluation of hypotheses on the quality of software and processes, to analyze data from different sources and understand the importance of empirical methods in software engineering. Teaching units: Principles of discrete probability used in computer science, Foundations of descriptive statistics, Distribution, including normal (Gaussian), binormal and Poisson distribution, The smallest square concept, correlation and regression. Statistics tests: t-test, ANOVA and chi square test. Designing experiments and testing hypotheses. Statistical analysis of data from different sources. The use of statistics in performance analysis, engineering reliability, utility, assessment of costs and evaluation of process control.
NT214 English for Managers
English for Managers is an upper-intermediate/advanced course – a professional language course in the field of management. The aim of the course is to develop students’ competence in the field of grammar and vocabulary – both general and specific (professional) vocabulary, as well as to develop and practice the following language skills:

  • Speaking, which qualifies a student to verbally communicate in English, with an appropriate pronunciation, in real communicative situations, in the form of a conversation on everyday and professional topics, providing expert guidance, guided conversations, dialogues and short oral presentations;
  • Listening, which enables the student to listen to and understand spoken English, the general topics and topics related to marketing and management;
  • Reading, which enables students to read short professional texts with understanding, as well as longer semi-professional texts, news and fiction texts adapted to the intermediate and advanced level;
  • Writing, which enables students to take notes in English, write summaries of shorter professional texts, shorter private and business letters, shorter professional informative texts (instruction, report, description, written discussion), as well as brief or elaborate answers to questions on a particular subject;
  • Translation, which enables students to translate short professional texts from English into Serbian language;
  • Integrating the above mentioned skills, which enable students to combine different skills in real-life situations with special emphasis on group activities for solving professional problems.
OM210 Production planning and management
This course introduces principles of effective production planning and management. It describes concept of planning on all levels, from strategic to tactic. The following teaching units are included: Basics of planning, long-term planning, anticipating operations, operations sales and planning, sales and operation plans control, medium-term research and master scheduling. Within the course students learn priorities and capacity management through the use of material requirements planning (MRP), capacity management, capacity requirements planning (CRP), production activity control (PAC) and acting according to just-in-time principle (JIT). They also learn about execution of a production plan, reactions to capacity limits and individual account management and maintenance. Students acquire basic knowledge on principles and techniques of inventory management and the influence of inventory on business.
OM230 HR Management
The course objective is acquisition of basic knowledge and skills to achieve highly professional relation towards the human capital of a company, its shape and development, where the human capital are the employees with the wide range of individual and common knowledge, abilities, attitudes, possibilities, behavior, experience and emotions.
NT210 Business Ethics and Communication
The course objective is to make students conversant with social, legal and economic issues of business ethics and business communication – models and implications of ethical and effective business communication on business. As a multidisciplinary activity, the course will deal with business and legal, ethical and philosophical, psychological, sociological, rhetorical and linguistic aspects of communication. The objective of the course is to consolidate this complex knowledge and to enable students to develop skills of successful and ethical business communication, as well as to help them form their own attitude towards professional practice by gaining insight into essential problems in the process of communication.
OM140 Logistics and Supply Chain Management
The course deals with concepts of logistics and researching the reasons for the increase of its importance for today’s enterprises, as well as the concept of supply chain management which connects an enterprise with its suppliers and customers by applying new and important business relations. Students are conversant with concepts such as procurement, just-in-time delivery, recycling, logistics and marketing relations. Reconciling supply and demand is the biggest challenge for every enterprise. Inventory accumulation increases costs, and customers don’t like late supply deliveries. Reconciling supply and demand is an easy process if an enterprise has a flexible supply process, but flexibility is expensive. Within this course students learn (1) how to determine the level of supply process flexibility for a specific industry type, (2) how to search out strategies for the economic increase of enterprises’ supply process flexibility. The course focuses primarily on quantitative and qualitative issues which occur within integrated designing and the entire logistics network management. It offers models and techniques for production plant positioning and for logistics network designing. In addition to this, qualitative issues are considered through discussions and example analysis: distribution network structures, centralized or decentralized network management, supply chain variables, strategic partnership and logistics products design. Within the course part related to database application development, students learn to understand the way in which large package systems depend on database management system, and they are also conversant with technologies which enable decision making in the field of business intelligence.
OM260 Service process management
This course enables students to design and manage service systems and processes. It includes operations, marketing and human resources, introduction to technology which is explained through examples. The following teaching units are studied: service design, environment and location, the quality of service, queue management system, demand and capacity management, service interactions, demand anticipating and management. Knowledge is revised and established through various examples of services, such as medicine, finance, consulting, entertainment, hospitality, air transport, education, ecology. Successful service systems are used to identify factors which led to their success. In this way creative approach is suggested to students. Successful service systems differ from their competition in terms of the way in which their management works. They function according to a completely different way of achieving success. Results are not shown only in basic performances, but also in employees’ effort and the quality of service, i.e. customer satisfaction. Service should be improved through marketing, technology, human resources, information, in order to outdo the competition. Within the course, service management (processes, marketing, strategy, information technology, organizational issues) is looked at integrally, focusing primarily on satisfying customer needs.
OM323 Project Management
The course objective is acquisition of knowledge and skills for managing projects. The course consists of the following teaching units: (1) Introduction: What is a project?; (2) Project Management: definition, concepts, system approach; (3) PM system development cycle – Early phases: Problem identification, Project initiation, Project agreement; (4) Foundations of planning and the logical framework of the project; (5) Foundations of project planning and network planning techniques; (6) Network planning and PDM; (7) PERT, CPM, Resource allocation, GERT; (8) Cost estimate and project budgeting; (9) Risk management during project realization; (10) Project realization control; (11) Information system for PM; (12) Evaluation, reporting and finalization of the project; (13) Project organizational structure and project financing; (14) Project team: Roles, responsibilities and authorities on the project, conflict resolving; (15) Success and failure of the project, what is learned from the project. The main practical part of the course is project realization: every student needs to realize a project which will show their capability of demonstrating acquired knowledge in managing a specific project. Project is defined by a teacher and a student together, so that the most suitable topic for the student is chosen. Project realization is significant for students, because it shows their understanding of the course. Finally, the outcome of this course should be the acquisition of knowledge and skills which will enable students to manage projects independently.
OM250 Enterprise Modeling and Design
This course deals with strategic foundations of a process-oriented enterprise which is led by the values it creates itself, management of design concepts of organizational structure and basic business processes in an enterprise or an organization. Typical functional strategies of an enterprise or an organization are described. By application of the concept of system, modeling and analysis, students learn to notice and understand the relations and interdependence between functional groups whose aim is to achieve the same goal in order to create and develop a process-oriented organization. They apply strategic way of thinking about issues in an enterprise, such as integration of the individual in teams, functions and enterprises, as well as the evolution of an enterprise within its environment over time. Enterprise modeling approaches and frameworks for their integration are presented.
OM240 Quality Management
The course deals with modern issues of quality of products and services. In the first part students are introduced to the concept of quality control and methodology of quality provision. TQM Total Quality Management is the second part of the course. In order to manage total quality, students learn about foundations of costs of quality and economy. Furthermore, students learn theories and views of leading experts in the field of quality. The main method of providing sustainable system of quality and TQM is application of international quality standards ISO 9000. Students learn and comprehend these standards.
OM220 Production plant and schedule design
The schedule of an operation depends on the location of transformation resources, such as machinery, equipment and people engaged in an operation. After the analysis of basic types of schedule, students learn how to create a detailed project of schedule resources. They use models, model analysis and algorithms for determining the location of the plant, vehicle itineraries and plant schedule problem solving. The emphasis is on using computers and theoretical analysis of models and algorithms.
OM350 Entrepreneurship
The course has an objective to present various concepts, methods and theoretical research in the area of entrepreneurship. Other than being theoretically and scientifically based, it unites practical experience and provides examples from practice which help students to implement acquired knowledge in real life in order to build their professional career. The syllabus covers: development and role of entrepreneurship, impact of entrepreneurship on economic growth and self-employment, various theoretical approaches to types of entrepreneurial activities and features which contribute to business success, management of business activities, education of managers and entrepreneurs, basic functions of management and leadership, entrepreneurial process, selection of business and preparing a feasibility study, parameters for establishing business success, preparing a business plan – case study, types of ownership of companies, possible alternative in creating business – franchise and joint venture, business ethics, various ways of business management and various company types, entrepreneurial organizational culture, features of successful companies in the new economy and main factors for business failure.
OM410 Management of Business Processes
This course covers the relations between business processes and technologies in order to manage business processes. Business Process Management – BPM is thus contextually related to the management of business processes and service-oriented architecture (SOA) of IT systems in order to connect business processes in the organization with platforms for management of business processes. The course introduces students to methods of management of business processes. It specifically analyzes management of business processes in SAP systems of integral management of organizations.
IS310 Information Systems in Organizations
The objective of this course is to enable students to understand theoretical and practical problems regarding the use of information systems in an organization. The focus is primarily on demonstrating the way in which organizational information systems integrate information and organizational processes from different functional fields in an integrated system based on mutual database and shareable tools for creating a report. After completing the course students will gain knowledge on the use of information systems and reasons for their implementation.
OM320 System Modeling and Optimization
The course deals with analytical problem solving methodology. Introduction to optimization, linear programming, integer and dynamic programming, goal programming methods. Simplex method and sensitivity analysis. Optimization software practical usage. Using analytical methods for determining. Introduction to stochastic programming.
IS345 Digital Content Management
The course includes teaching units that describe how digital tools and resources enable new methods of traditional printed content analysis and presenting new formats of that content. After completing this course students will be able to choose, evaluate and implement digital tools and resources for supporting advanced and traditional forms of history content analysis, public projects or teaching materials, as well as to suggest projects for digital content management with a detailed plan of management, design and evaluation.
OM310 Operations Improvement
Every operation, regardless of how good it is, can be improved. This course analyses approaches and techniques which can be used for the improvement of operations. The following teaching units are included: performance measurement and improvement, improvement priorities, improvement approaches and techniques, such as input and output diagrams, scatter diagrams, cause and effect diagrams, pareto diagrams, just-in-time concept and lean operations principles and techniques, continual improvement methods and techniques, total quality management (TQM), quality systems and procedures, glitch prevention and recovery, Six Sigma approach.
OM330 Operations Strategy
Within this course students develop the ability to identify complex strategic issues in operations, to design business strategies related to these issues and to act effectively in order to achieve full potential of decisions that they made. They examine what makes the strategy of a particular operation and how organizations can create values by complexity editing, uncertainty and product development. Students are conversant with different concepts, tools and techniques related to designing and evolution of business networking, choosing and developing process technologies, as well as creating business systems which effectively connect operations with customers, distribution channels and suppliers. Main topics include allocation of resources, market entry or exit decisions, competition analysis, distribution channel management, supply chains designing, product differentiation management and service operation prices decision and management.
MG410 Organizational Change Management
This course is about human aspects of software system usage in an entire organization, which often requires significant organizational changes. These changes often cause resistance among particular types of employees. Within this course the following teaching units are studied: ERP system implementation issues; the influence of emotions on employees’ reactions; change factors – motivation for changes, organization’s culture and acquiring methods for organizational system implementation; project and programme management as change initiators; using SAP technology as change support; monitoring parameters of change; ERP system introduction phases, changes in an organization and working in an organization after application of organizational software systems (such as ERP systems). In this course, operational change management is studied in the context of the use of SAP system.
IT270 IT Infrastructure
This course represents an introduction to the problem of information system infrastructure. It includes topics related to computer and system architecture, network infrastructure and all other services and possibilities that IT infrastructure offers in an organization. Within the course students will acquire enough knowledge and necessary skills to communicate efficiently with professionals in the field of hardware and software in designing organizational processes and software solutions which require a good understanding of IT infrastructure possibilities and limits. Students will be ready to gain interaction with companies which produce IT infrastructure components and solutions. The course is focused on solutions based on the use of the Internet, computer and network security, running business, etc.
MK375 Business Law
Business law refers to legal norms, institutions and principles used to regulate business relations between different subjects. Various things, facts, activities, rights and obligations occur in business relations, such as organization, production, distribution, finance, competition, prices, monopolies, employment rate, representing, social security, customer protection, legal affairs, activities which disable or threaten them, various criminal and prohibited activities. They are part of business operations. Business law is a complex law which can be even formed as a system which includes more legal disciplines than trade, computer, economic, obligatory, transport, financial, employment, criminal or administrative law, etc. All the above mentioned laws can be combined in one system – the system of business law.
MK235 Sales Management
Sales management is an important function of every manufacturing or service organization. The course objective is to educate students for working on training, coordination and control of a sales manager job. Specific methods, strategies and tactics are used for stimulation and improvement of sales managers’ work, achieving sales quotas, thus achieving organization’s profit objectives. Students are conversant with the examples of business processes, with the aim of enabling them to describe a process by using a flowchart. They are also conversant with skills and techniques necessary for analysis of the existing processes, i.e. analysis of current situation or so-called AS-IS analysis. Students learn how to create new business processes or how to change parts of existing projects, or how to improve existing processes by making small corrections, which enables them to do analysis of the future process, the so-called TO-BE analysis. Within the course attention is also paid to techniques for measuring output data and key parameters of processes such as capacity or cycle time, i.e. how processes can be improved by finding and removing bottlenecks or by better division of work between people included in the process.